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Introduction
I was excited when I found this jacket on eBay, but I realized that the seller needed my size. So I immediately canceled the dispute and asked the seller to cancel the order. He agreed with my request, but as soon as I canceled the dispute, he told me to cancel my request because he charges $5 for every cancellation. Is there anything wrong with this? Can he still send me the correct size without having me file another dispute?
I just ordered a jacket on eBay, but soon after I placed the order, I realized that the seller needed my size.
If your order was placed and you were unhappy with the product or service, there are several ways that you can approach this situation. Ask the seller to cancel your order and file a dispute. The other option is to file a dispute first and then ask for the cancellation of your order. Or, if you prefer not to bother with any of those steps and want things taken care of quickly, cancel both at once!
So I immediately canceled the dispute and asked the seller to cancel the order.
I was worried that if I did not cancel it, PayPal would open a case against me. But I realized that nothing happens concerning PayPal’s investigation of your account. When you choose to cancel a dispute (which you can do at any time) and ask for a full refund on your own.
He agreed with my request, but as soon as I canceled the dispute, he told me to cancel my request because he charges $5 for every cancellation.
- Your request will be denied if you have already filed a dispute and then decide to cancel it yourself. You can’t cancel a dispute once it has been filed with PayPal.
- You should only be charged $5 for some cancellations. This is not standard practice, and if this happens to you, you should contact PayPal immediately with your complaint. They will investigate the charge on your behalf and refund all fees unfairly charged to you by the seller (including any fees deducted after canceling).
Is there anything wrong with this?
You can file a dispute and then cancel it.
You cannot file a case, then cancel it.
You cannot file a dispute and then cancel it.
Can he still send me the correct size without having me file another dispute?
The answer is yes. If you’re still unsatisfied with the item and want to return it for a refund, do so. You’ll need to file a dispute first before sending your package back—but after that’s been resolved. And the seller has sent out the correct size, your complaint with PayPal will be closed automatically.
If he sends out another incorrect item (this time in an unworn condition). You should contact us again so we can help escalate this case further. We’ll also contact him, so he knows we’re keeping an eye on them too!
It’s important to understand the difference between a ‘dispute’ and a ‘case’ and the responsibilities each party has in either situation.
For sellers, it’s important to understand the difference between a dispute and a case. A dispute is an informal complaint made by the buyer that must be resolved within 180 days. A case is a formal complaint filed by the buyer with PayPal, which could lead to one of several outcomes:
- The seller must refund your money (and if they don’t comply, you can file for a chargeback).
- You may be eligible for compensation from PayPal if you win your claim (for more details, see our article on how much money I can get back from PayPal). Verified Paypal Account for Sale
If you want to file for a chargeback through your bank. Or credit card company instead of using PayPal’s resolution process, this will also allow you ____ if successful.
Conclusion
I’m sorry to hear that you’ve been scammed. That’s not cool! These are the types of situations where buyers. And sellers alike need to understand the difference between a ‘dispute’ and a ‘case,’ as well as what responsibilities each party has in either situation. This article helped explain those differences so that if anything similar happens again. You know what action(s) to take next time when something goes wrong with your order. Or purchase experience on eBay/PayPal.
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