Error reports in Family Tree Maker 2019 (FTM) can occur due to a variety of reasons, such as a software bug, a problem with the computer’s operating system, or a problem with the data in the family tree.
Here are some common error messages and solutions for Family Tree Maker:
“Sync Error: Could not connect to Ancestry”
This error message occurs when FTM is unable to connect to the Ancestry servers. To fix this issue, ensure that your computer is connected to the internet and that you have entered the correct login credentials for your Ancestry account.
“Error: Failed to save the tree”
This error message occurs when FTM is unable to save the changes made to the family tree. To fix this issue, ensure that you have enough space on your hard drive, and check if the file is not open in another program.
“Error: Failed to open the file”
This error message occurs when FTM is unable to open a family tree file. To fix this issue, check if the file is not corrupted and if it is in the correct format.
“Error: Failed to merge duplicate”
This error message occurs when FTM is unable to merge duplicate individuals in the family tree. To fix this issue, ensure that the duplicate individuals are correctly identified and that the data is accurate before merging them. This issue may arise with family tree maker 2019 download and you use FTM on more than one computer.
“Error: Failed to publish the tree”
This error message occurs when FTM is unable to publish the family tree online. To fix this issue, ensure that you have entered the correct login credentials for your Ancestry account, and check if your internet connection is stable.
If you encounter an error that is not listed above, or if the suggested solutions do not work, you should contact Ancestry.com customer support for further assistance. They can provide more detailed information on how to troubleshoot and fix the error.
Almost every family tree maker 2021 program worth its salt has some way to run an error report – including popular software like Legacy Family Tree, RootsMagic, and Family Tree Maker. Just look for the reports area of your chosen program for an errors, inconsistencies or warnings report.
Sending a Sync Error Report (sometimes also called a “Sync Error Log”) will help us determine exactly what is causing the issue you are experiencing when using FamilySync®.
Please note that while the FamilySync Report dialog automates the sending of sync error reports, in most cases these reports are used by our engineers for diagnostic purposes and we do not respond to them individually.
how to generate Error Report in Family tree maker
To generate an error report in Family Tree Maker (FTM), you can follow these steps:
- Open Family Tree Maker and navigate to the menu bar.
- Click on the “Help” menu and select “Send Feedback.”
- In the “Send Feedback” window, select the “Error Report” option.
- Provide a brief description of the problem you encountered and any error messages that were displayed.
- Click on the “Send” button to send the error report to Ancestry.com’s technical support team.
- You will receive a confirmation that the error report has been sent.
It’s also important to include a screenshot of the error message, if possible, as this can help the technical support team identify and troubleshoot the problem more quickly.
Alternatively, you can also contact Ancestry.com customer support and they will help you to generate the error report. They may ask you to provide more information about your system and the specific error that you encountered, so it’s a good idea to have that information ready when you contact them.
It’s important to note that generating an error report does not automatically fix the problem, but it will help the technical support team to identify the issue and provide a solution. You also need to tell the customer support that you are using family tree maker on MAC or on family tree maker windows 10
Error Report in Family tree maker advantages
Generating an error report in Family Tree Maker (FTM) has several advantages, including:
By sending an error report, you provide the technical support team with detailed information about the problem you encountered, which can help them to identify and troubleshoot the issue more quickly.
Improved software quality:
Error reports help the software developers to identify and fix bugs and issues in the software. This can improve the overall quality and reliability of the software for all users.
Better customer support:
By providing detailed error information, you can help the technical support team to provide more accurate and effective solutions to your problem.
Prevent similar issues:
Error reports can also help the software developers to prevent similar issues from occurring in the future by providing them with valuable information about how the software is being used and what problems users are encountering.
Keep your data safe:
By reporting errors, you can ensure that Ancestry.com technical support team can take the necessary steps to fix the errors, this can prevent the errors from causing any harm to your data.
Keep your software updated:
By reporting errors, you can help Ancestry.com to improve their software and keep it updated with the latest features and technologies.
It’s important to note that generating an error report does not automatically fix the problem, but it will help the technical support team to identify the issue and provide a solution. And it also allows Ancestry.com to improve their software and keep it updated with the latest features and technologies.
Tip: To add a file to the upload page, you can drag it directly from the FTM folder in File Explorer and drop it on the Browse button. (Some numbers and letters appear next to the button when you hold a dragged file over it, indicating that you can release the mouse button to add the file.)